Terms of service

Shipping

Delivery times may vary depending on stock levels, order volumes and the destination however approximate despatch times are as follows:

• Apparel Orders: 2 - 3 business days

During busy times our production will continue into the weekend. Orders that are processed through the system on a weekend will be despatched the following Monday.

As our store is primarily run on a fulfilment basis, the majority of our products are made to order resulting in a longer lead time than traditional stores. Once your order is complete we will issue an automated dispatch confirmation directly from our store containing a unique tracking reference for each delivery.

All UK orders below 2kg are despatched via Royal Mail Tracked 48.

UK orders in excess of 2kg we will despatch via DPD.

International orders have a weight limit of 2kg.

If your delivery has been missed our couriers should leave a collection card where you can contact the courier quoting your reference number to arrange a re-delivery or visit your local collection point. If no card has been left and you are trying to locate your parcel, please contact the relevant courier directly or let us know and we will contact them for you.

We are unable to leave notes for our couriers to leave parcels in safe places due to the requirement of a signature. If you would like your parcel left in a designated area, or would like to collect them from the local collection point please visit either the Royal Mail or DPD tracking websites quoting your reference number to amend your delivery.

If your parcel has not been received within 14 business days in the UK, or 21 business days for the rest of the world, please contact our fulfilment partner at: info@dynamicthreads.co.uk.

The customer is responsible for keeping track of their parcel once despatched from our office. Any parcels that return to us undelivered or uncollected will be subject to an additional shipping charge before being despatched again.

 

3rd Party Loss & Damages

Once deliveries leave our office, Dynamic Threads have no control of how your parcel is handled as it travels through the courier network. We reserve the right to disqualify any claims if we believe the loss or damage was made in transit by couriers. In the occurrence of this event, we will raise a claim with the specified courier including any supporting documentation for proof of purchase and dispatch. Photographic evidence of any damage to your items will be requested so we are able to include them in the claim. Please note that once a lost or damage claim has been filed, we are unable to offer any refunds until the claim has been processed and a response had been received from the courier. This process can take up to 28 days from submission of the claim.